Cannot log into Bistro even if the correct PIN is entered. This happens if an admin does not log out of the system for 14 days. The Authorization token expires. User PIN’s are not recognized as valid. Admins are required to log out of the system between operation hours. Solution:
Category Archives: Bistro FAQ
Card reader shows in list but will not connect: The Bistro needs to be set in Server driven Mode for Desktops. To do this follow the steps below: Solution:
Cardreader is not showing in the list of available Readers. This happens when: Solution: Completely close the App(but do not log off) and turn off the reader. Turn on the Card Reader first and make sure it is connected to the internet. After the Reader is ready, Open the app and go to settings to […]
Problem: The menu items suddenly vanish. This sometimes happens when the internet connection is unstable. Solution: Press the Hamburger icon at the bottom of the screen and swipe to close the application. Reopen the application and Enter your pin. The menu options will appear. Give it a few seconds then try making a sale. If […]